Refund Return Policy

1. Eligibility for Returns

Returns are only accepted under the following conditions:

• The product delivered is damaged or leaking

• The product is expired at the time of delivery

• The wrong product or wrong quantity was delivered

If any of the above situations occur, the customer must notify us within 14 days from the date of delivery.

Products cannot be returned once opened, used, or tampered with.

2. Non-Returnable Items

We do not accept returns in the following cases:

• Change of mind or dislike in flavor

• Product packaging opened or seal broken after delivery

• Improper storage by the customer

• Product purchased from unauthorized resellers

3. Refund Process

If the return request is approved:

• Refund will be processed to the original payment method.

• Refund processing time: 5–7 working days

In some cases, we may offer:

• Replacement product or

• Discount code for future purchase

The decision will depend on product availability and inspection outcome.

4. How to Request a Return or Refund

To file a request, please contact us with the following details:

• Name and Contact Number

• Order Number

• Clear photos/videos of the product and packaging

• Reason for return/refund

Email: alvidianfood@gmail.com

Our support team will verify the request and guide you through the next steps.

5. Shipping for Returns

If a return is approved and a physical return is required:

• In cases of damaged, wrong, or expired product, we will arrange pickup or cover return shipping charges.

• In other cases, shipping charges may apply.

6. Cancellation Policy

Orders can be cancelled only before they are shipped.
Once shipped, cancellation is not possible, but return eligibility may apply based on conditions above.

7. Policy Updates

Aldivian Foods Pvt. Ltd. reserves the right to modify or update this Refund & Return Policy at any time.
Continued use of the website implies acceptance of the updated terms.

Contact Information

For return, refund, or support-related concerns:

Aldivian Foods Pvt. Ltd.
Email: aldivianfood@gmail.com