Terms and Conditions

Terms & Conditions – Aldivian Foods Pvt. Ltd.

1. Use of Website

This website is intended for customers who wish to purchase our spice and food products for personal consumption.
You agree not to misuse the website or engage in any illegal, harmful, or unauthorized activities while using our services.

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2. Product Information

We strive to provide accurate and updated information regarding product descriptions, pricing, and images. However, due to natural variations in spices and food ingredients, products may slightly differ in terms of color, aroma, or texture.
All products are intended for personal use only unless written authorization is provided for resale or bulk distribution.

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3. Pricing and Payment

• All prices displayed are in INR (Indian Rupees) and include applicable taxes unless stated otherwise.

• Prices may change without prior notice.

• Payments must be successfully completed using the secure payment methods available at checkout.

• Orders are processed only after full payment is received.

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4. Order Acceptance

Submitting an order does not guarantee acceptance.
Aldivian Foods Pvt. Ltd. reserves the right to cancel or refuse any order due to:

• Product unavailability

• Incorrect pricing or website error

• Suspicion of fraudulent or unauthorized activity

You will be notified in such cases, and any payment made will be refunded if applicable.

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5. Shipping and Delivery

• Delivery timelines depend on location, logistics availability, and courier services.

• We are not responsible for delays caused by external factors such as weather, strikes, transportation issues, or incorrect address details provided by the customer.

• The risk and responsibility of products transfer to the customer once the order is marked delivered.

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6. Returns and Refunds

Since our products are edible and consumable, returns are only accepted if:

• The product delivered is damaged, expired, contaminated, or incorrect.

Refund requests must be raised within 14 days of delivery and are subject to quality inspection.
For full guidelines, please refer to our Refund Policy.

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7. Intellectual Property

All content on this website, including:

• Text

• Product information

• Branding & logo

• Packaging designs

• Images and graphics

is the exclusive property of Aldivian Foods Pvt. Ltd.
Unauthorized copying, reproduction, modification, or commercial use is strictly prohibited and may result in legal action.

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8. User Accounts

Customers are responsible for maintaining the confidentiality of their account login details.
Any actions or transactions performed under your account will be considered your responsibility.

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9. Third-Party Services

We may collaborate with third-party service providers for:

• Payments

• Shipping

• Marketing

• Analytics

We are not responsible for issues arising from third-party systems, platforms, or technical errors beyond our control.

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10. Limitation of Liability

Aldivian Foods Pvt. Ltd. is not liable for:

• Allergic reactions

• Product misuse

• Improper handling or storage by the customer

• Losses due to incorrect information provided at checkout

Customers are advised to review ingredient lists and allergen warnings before use.

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11. Prohibited Use

You agree not to:

• Interfere with or disrupt website operations

• Attempt unauthorized system access

• Upload malware or harmful software

• Resell or redistribute products without written permission

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12. Policy Updates

Aldivian Foods Pvt. Ltd. may update or revise these Terms & Conditions at any time.
Continued use of the website indicates your agreement to the updated terms.

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13. Contact Information

For questions, support, or complaints, please contact us:

Email: aldivianfood@gmail.com
Aldivian Foods Pvt. Ltd.